Shipping policy

Delivery charges

• Small products: the default is R170 nationwide, charged once per delivery order containing Small products, not per item or quantity.
• Large products in Gauteng: the default is R1,500 once per delivery order containing Large products, not per item.
• Large products in other provinces: an individual quote based on the final carrier fee, including carrier VAT and rounded to cents, plus R300 added once for the Large delivery charge after that rounding.
• Mixed Small and Large orders: both charges apply, once each. At the defaults, a mixed Gauteng delivery is R170 + R1,500 = R1,670 before any eligible coupon discount. The R300 addition for an individually quoted Large delivery is not added again to Small delivery.

Delivery size is set per product and applies to all its variations. The studio can change the Small fee and Large delivery settings for future orders. The current charge or individual quote shown for your order at checkout and confirmed before payment takes priority over these defaults; later settings do not silently change an existing order’s agreed charges.

There is no blanket Large-delivery rate for other provinces. Carrier VAT is part of the carrier’s cost; Studio Lucent is not VAT-registered and does not add a separate VAT charge. Address coverage and any special delivery requirements need confirmation.

Confirming your delivery quote

For Large delivery outside Gauteng, we confirm the destination, packed volume, current carrier fuel levy and any collection-to-depot requirement before quoting. An unlisted destination or service needs an individual carrier confirmation rather than an assumed provincial rate. In a mixed order, this quote confirms the Large charge; the Small charge already saved with your order is retained and added once.

If any delivery charge is unpriced, you can save an order request but cannot pay. You will see the confirmed combined delivery charge and final payable total before continuing to your chosen hosted payment provider. A coupon that includes delivery can be applied only after all delivery charges are confirmed; save the request without that code, then apply it on the private order page after the final quote and before an invoice is issued or payment starts. Ask for an updated quote if the address, items or access requirements change.

Production and delivery timing

The default production estimate is 20–30 working days (4–6 working weeks), followed by 7–12 business days for delivery after production. The studio can set different estimates for individual products. A piece marked Ready to dispatch has no production lead time, but delivery still has its separately stated estimate.

Use the current production and delivery estimates shown for your selected product; these take priority over older timing wording in product or collection descriptions. Production and transport are separate stages. Agree any required delivery date with the studio before ordering. If there is a delay, contact us about updated arrangements; agreed timings do not remove statutory cancellation or refund rights for delayed or unavailable goods.

Access, collection and visits

Check the piece’s dimensions against doorways, passages, stairs and lifts. Tell us about restricted access, parking, assembly or special handling needs before delivery is agreed. Ask for guidance if you are unsure; these checks do not remove our duty of reasonable care or your statutory rights.

If collection is available for your order, neither the Small nor Large product delivery charge applies. Arrange the place and time with the studio before travelling. On-site consultations and their travel costs are separately quoted services, not part of the product delivery charge.

When your order arrives

Inspect the items and contact us promptly about missing, damaged, defective or incorrect goods, with photos if possible. A delivery signature or a later report does not waive statutory rights. Contact the studio about delivery problems even when a carrier carried out the delivery.

See the refund policy for returns, assessment and remedies.